Curso Superior de Inglés. Estrategias de Comunicación para Directivos

Curso Superior de Inglés Estrategias de Comunicación para Directivos

 

 

Modalidad: Distancia

 

Duración: 360 Horas

 

Objetivos:

 

1. Desarrollar las claves de comunicación, habilidades lingüísticas y destrezas sociales que son esenciales para desenvolvernos en el campo actual de los negocios.

2. Desarrollar las destrezas necesarias para participar en reuniones, realizar las correspondientes presentaciones de productos y  negociar las condiciones que le sean más favorables en el campo actual de los negocios.

3. Desarrollar las habilidades comunicativas necesarias en el mundo empresarial y aumentar sus conocimientos sobre el mismo.

4. Proporcionar casos prácticos para poder hacer llamadas en inglés y entender las que se reciben.

 

Metodología Didáctica:

⇒ Todos los módulos vienen acompañados de CD ́s:

⇒ Audiciones sobre los contenidos del libro que refuerzan los ejercicios y el aprendizaje del material.

⇒ Además de un surtido material adicional de e-mail, banco de frases y glosario de cada unidad.

⇒ Aprenderás a tu propio ritmo. Sin horarios.

⇒ Apoyo de un tutor.

 

 

 

 

Contenidos:

 

MODULO 1: INGLES ESTRATEGIAS DE COMUNICACION TELEPHONING E-MAILING AND SOCIALISING

 

Tema 1: Socialising:

 

Opening a conversation

Making conversation

Building rapport

Entertaining

Making arrangements

Leave-taking

 

Tema 2:Telephoning:

 

Focus on listening

Making calls

Receiving calls

Receiving and leaving messages

Dealing with problems

Conference calls

 

Tema 3:E-mailing:

 

Getting started

Structuring your message

Being clear and concise

Choosing the right level of formality

Getting the tone right

Checking before you send

 

 

 

 

 

 

 

 

MODULO 2: INGLES ESTRATEGIAS DE NEGOCIACIÓN PRESENTING, MEETING AND NEGOTIATING

 

Tema 1: Meetings:

Opening a meeting

Presenting information

Problem-solving

Explainig and clarifying

Agreeing and disagreeing

Summarizing and closing

 

Tema 2: Presenting:

 

The first few minutes

Using equipment

Organizing what you want to say

Maintaining interest

Dealing with problems and questions

Summarizing and concluding

 

Tema 3: Negotiating:

 

Preparing to negotiate

Opening the negotiation

Making proposals

Reaching agreement

Involving others

Concluding the deal

 

 

 

 

 

 

 

 

 

 

 

 

 

MODULO 3: INGLÉS EMPRESARIAL BUSINESS RESULTS

 

Tema 1:Working life

 

Working with words: describing work rewarding.

Business communication skills: Socializing. Introdu

ctions.

Practically speaking: How to express interest.

Language at work: present simple review.

Case study: Speed networking.

 

Tema 2: Projects

 

Working with words: projects ahead of schedule.

Business communication skills: Meetings. Updating a

nd delegating tasks.

Practically speaking: How to start and end phone ca

lls.

Language at work: present simple and continuous.

Case study: planning a launch party.

Tema 3: Leisure time

 

Working with words: work-life balance, take time off.

Business communication skills: Exchanging informati

on. Talking about leisure.

Practically speaking: How to end a conversation.

Language at work: past simple and present perfect.

Case study: corridor conversations.

 

Tema 4: Services and systems

 

Working with words: service convenient, user-friend

ly

Business communication skills: Presenting. Explaini

ng how something works

Practically speaking: how to introduce information

Language at work: comparative forms

Case study: improving systems

 

Tema 5: Customers

 

Working with words: customer service. Expectations.

Business communication skills: exchanging informati

on. Getting information.

Practically speaking: starting a conversation on the phone.

Language at work: present simple and continuous for

future use.

Case study: managing customer feedback.

 

Tema 6: Guests and visitors

 

Working with words: business travel.

Business communication skills: Socializing. Welcomi

ng visitors.

Practically speaking: how to make and respond to of

fers.

Language at work: obligation, necessity and prohibi

tion.

Case study: solving an intercultural problem.

 

Tema 7: Security

 

Working with words: security at work.

Business communication skills: Presenting. Explaini

ng and asking about changes.

Practically speaking: How to introduce and respond

to news.

Language at work: present perfect simple and contin

uous.

Case study: improving data security.

 

Tema 8: Working together

 

Working with words: teamwork and partnerships.

Business communication skills: Meetings. Presenting

and discussing plans.

Practically speaking: how to encourage people.

Language at work: talking about the future.

Case study: creating a plan for effective teamwork.

 

Tema 9: Logistics

 

Working with words: Logistics and supply chains.

Business communication skills: Exchanging informati

on. Placing and handling orders.

Practically speaking: how to leave a voicemail mess

age.

Language at work: reported speech.

Case study: solving a logistic problem.

 

Tema 10: Facilities

 

Working with words: describing a place of work.

Business communication skills: meetings. Making sug

gestions and recommendations.

Practically speaking: How to link ideas.

Language at work: nouns and quantifiers.

Case study: organizing a cause marketing event.

 

Tema 11: Decisions

 

Working with words: decision-making put forward an

idea.

Business communication skills: meetings. Participat

ing in a discussion.

Practically speaking: how to be persuasive.

Language at work: first and second conditionals.

Case study: the decision game.

 

Tema 12: Innovation

 

Working with words: innovation and new ideas.

Business communication skills: presenting. Giving a

formal presentation.

Practically speaking: how to respond to difficult q

uestions.

Language at work: Superlative forms.

Case study: presenting innovative products.

 

Tema 13: Breakdown

 

Working with words: breakdowns and faults.

Business communication skills: Exchanging informati

on. Discussing problems.

Practically speaking: How to check someone understa

nds.

Language at work: advice and recommendation.

Case study: managing a breakdown in service.

 

Tema 14: Processes

 

Working with words: processes, basic procedure.

Business communication skills: socializing. Plannin

g future contact.

Practically speaking: how to get someone’s attention.

Language at work: passive forms.

Case study: introducing new processes.

 

Tema 15: Performance

 

Working with words: personal qualities.

Business communication skills: meetings. Appraising

performance and setting objectives.

Practically speaking: how to give feedback.

Language at work: past continuous and past perfect.

Case study: giving a successful presentation.

Tema 16: Success

Working with words: fact-finding and achievement.

Business communication skills: meetings. Reportingback.

Practically speaking: how to generalize.

Language at work: contrasting language.

Case study: Acting on research.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MODULO 4: INGLÉS COMUNICACIÓN TELEFÓNICA

 

Tema 1.- ¿Quién llama, por favor?

 

1. Identificando a las personas

2. Solicitando información

3. Países y nacionalidades

4. Deletrear

5. Prácticas de situaciones: Haciendo una llamada

 

Tema 2.- ¿Podría esperar un momento, por favor?

 

1. Poniendo en contacto a los interlocutores. Números equivocados.

2. Haciendo preguntas. Tomando notas

3. Dando datos

4. Prácticas de situaciones: Servicios telefónicos

 

Tema 3.- Me gustaría conocer sus precios.

 

1. Informarse sobre precios y descuentos

2. Pasando mensajes. Tomando notas

3. Abreviaturas/Ortografía

4. Prácticas de situaciones

5. Directorio del CD-ROM

 

Tema 4.- Preparados para hacer un pedido.

 

1. Haciendo un pedido

2. Hablando sobre el futuro. Nombres y verbos

3. Dando referencias y números

4. Prácticas de situaciones: Contestadores automáticos

 

Tema 5.- Tendré que cambiar la reserva.

 

1. Preparativos de hoteles y viajes

2. Posibilidad y probabilidad

3. Preguntas para conseguir información

4. Preguntas cortas

5. Prácticas de situaciones: Servicios de comunicación sin cables

 

Tema 6.- Fijemos otra fecha.

 

1. Cambiando citas. Conferencias

2. Posibilidades futuras. Grupos de nombres

3. Dando información/Ortografía

4. Prácticas de situaciones: Teléfonos públicos

 

Tema 7.- ¿Cuál parece ser el problema?

 

1. Haciendo y recibiendo reclamaciones

2. Disculpándose. Asegurándonos de que las cosas se hagan.

3. Cifras y cálculos

4. Prácticas de situaciones: Internet

 

Tema 8.- Seguro que podemos solucionarlo.

 

1. Mejorando la imagen de la empresa

2. Fallos en los diagnósticos. Nombres y verbos

3. Dando información

4. Prácticas de situaciones: Tarjetas de crédito